Dewi11 Terms & Conditions – A Guide to Using the Malaysia Platform

In this Terms & Conditions document, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "Dewi11" refers to the sports betting and online casino platform accessible via dewi11.in and all associated subdomains.
• "Member" or "User" refers to any individual who has registered an account with Dewi11 and is at least 18 years of age.
• "Platform" refers to the full suite of online services provided by Dewi11, including the website, mobile application (if available), casino games, Sports Betting, and all related features.
• "Real Money" refers to Malaysian Ringgit (RM) deposited by a member into their Dewi11 account for the purpose of betting and gameplay.
• "Bonus Funds" refers to credits granted by Dewi11 to members in the form of promotions, bonuses or rewards, subject to separate terms of use.
• "Wagering Requirement" refers to the minimum total amount a member must wager using bonus funds before those funds become eligible for withdrawal as cash.
• "Terms" refers to this entire Terms & Conditions document together with all documents referenced within it.

These Terms & Conditions apply to all users of the Dewi11 platform without exception, including visitors without a registered account, regular members, VIP members, and any party accessing the platform by any means. Continued use of the Dewi11 platform in any capacity constitutes implicit acceptance of all terms contained in this document.

To register and use Dewi11's services, you must meet all of the following eligibility requirements at all times while using the platform:

• At least 18 years at the time of registration and throughout the duration of your membership.
• Choosing to register and play of your own free will, without pressure from any party.
• Have full legal capacity to enter into a legally binding agreement.
• Not be on any self-exclusion list or responsible gambling program of any platform that restricts you from participating in betting activities.
• Never legally prohibited from participating in betting or online gaming by any court or regulatory authority.

Dewi11 reserves the right to request proof of eligibility at any time. If you are unable to verify your eligibility when requested, Dewi11 reserves the right to suspend or close your account. All registrations are subject to review and approval by Dewi11, whose decision is final.

Regional Restrictions

The Dewi11 platform is designed and intended for users in Malaysia. Dewi11 makes no representation that its services are suitable or lawful for use in any other jurisdiction. Users accessing the platform from outside Malaysia do so at their own risk and are solely responsible for complying with their local laws regarding online betting activities.

Registering for a Dewi11 account is free and requires accurate, up-to-date personal information. By registering, you agree to provide and maintain the accuracy of the following details:

• Full name as it appears on your official identification document
• An active Malaysian phone number registered in your name
• A valid and accessible email address
• Exact date of birth for age verification
• A strong and unique password for your Dewi11 account

One Account Per Individual

Each individual is permitted to hold only one active Dewi11 account at any given time. Owning multiple accounts — whether intentionally or not — is a breach of these terms. If Dewi11 detects multiple accounts belonging to the same individual, all such accounts may be closed and the balances in all accounts may be forfeited. If you believe your account was registered without your authorisation by another party, contact Dewi11's support team immediately.

Account Security

You are solely responsible for maintaining the confidentiality of your Dewi11 account password and login credentials. Dewi11 will not be held liable for any losses arising from unauthorised use of your account by a third party. Please notify Dewi11 immediately if you suspect your account has been accessed without your authorisation.

Dewi11 accepts deposits via a variety of secure and trusted Malaysian payment methods. All available payment options are ones that Malaysians already use in their everyday financial transactions.

All deposits must be made using a payment method registered in your own name. Dewi11 does not accept deposits from third-party accounts. If Dewi11 detects a deposit originating from a source that does not belong to the registered member, the transaction may be reversed and the funds returned to the original source.

Identity Verification for Deposits

Dewi11 reserves the right to request identity verification before processing any deposit, particularly for deposits exceeding certain limits or in situations where account activity appears unusual. This verification process is a standard security measure to protect members and ensure compliance with anti-money laundering laws.

Dewi11 is committed to processing all valid withdrawal requests promptly and efficiently. The following withdrawal conditions and procedures apply to all Dewi11 members in Malaysia:

Basic Withdrawal Requirements

• The minimum withdrawal amount is RM 30 per transaction
• Withdrawals may only be made to the same payment method used for the deposit
• The account holder name on the payment method must match the registered Dewi11 account name.
• Identity verification must be completed before the first withdrawal is processed.
• No bonus withdrawal is permitted while an active wagering requirement is still in progress.

Withdrawal Processing Time

Withdrawal requests are typically processed within 5 to 15 minutes for e-wallets such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost and ShopeePay. Withdrawals via FPX to a Maybank or CIMB Clicks bank account may take between 15 minutes and 1 hour depending on the respective bank's processing time. Dewi11 Platinum VIP members enjoy priority withdrawal processing.

Bonus Withdrawal

Bonus funds can only be withdrawn after the wagering requirements for the relevant promotion have been fully met. Wagering requirements vary by promotion type and are clearly stated in the terms of each offer. If a member chooses to withdraw their original deposit before the bonus wagering requirements are fulfilled, any remaining bonus balance associated with that deposit will be automatically forfeited.

All bonuses and promotions offered by Dewi11 are subject to their respective specific terms displayed alongside each offer. The following general terms apply to all promotions at Dewi11 unless explicitly stated otherwise in the specific promotion's conditions:

• Each promotion may be claimed once per member unless otherwise stated
• The welcome bonus is available to new members making their first deposit only
• Dewi11 reserves the right to withdraw, modify, or terminate any promotion at any time
• Promotion abuse, including registering multiple accounts to claim bonuses repeatedly, is strictly prohibited
• Dewi11 reserves the right to deny bonus claims or forfeit winnings obtained through promotion abuse
• Wagering requirements must be met within 30 days from the date the bonus is credited unless otherwise stated

Wagering Requirements – Further Explanation

Wagering requirements are an industry standard to ensure bonuses are used for gameplay rather than withdrawn directly. At Dewi11, the wagering requirement for each promotion is clearly stated in the relevant offer's terms. For example, a RM 100 bonus with a 15x wagering requirement means you must wager a total of RM 1,500 before the bonus balance becomes eligible for withdrawal.

Contributions toward wagering requirements vary by game category. Slots typically contribute 100%, live casino table games such as blackjack and baccarat contribute 15%–25%, while Sports Betting contributions depend on match odds. Please check the specific promotion's terms for exact contribution percentages.

All casino games and sports betting on Dewi11 are conducted in accordance with the rules set by their respective game providers. The following general rules apply to all gaming activities on the Dewi11 platform:

Live Casino & Table Games

• All game outcomes are final and may not be disputed unless a demonstrable technical error has occurred.
• In the event of a technical failure during a Live Casino game, Dewi11 will refer to video recordings to determine a fair outcome.
• Games interrupted due to connectivity issues on the player's end are not eligible for compensation
• Minimum and maximum bet limits for each table are displayed before the game begins

Sports Betting

• All sports bets are final once confirmed by the Dewi11 system.
• Bets accepted at clearly erroneous odds may be voided by Dewi11.
• Bets placed on postponed or cancelled matches will be refunded to the member's account balance
• Dewi11 reserves the right to limit or decline bets from accounts that display suspicious betting patterns
• Bet confirmation is subject to market availability and the odds at the time the bet is placed

Slots & Electronic Games

All slots and electronic games at Dewi11 use independently audited RNG (Random Number Generator) technology. The RTP (Return to Player) for each game is publicly displayed. Progressive jackpots are calculated and paid out in accordance with the respective game provider's mechanism. Dewi11 does not guarantee minimum winnings or a specific bonus round frequency.

Dewi11 takes the security of members' data and accounts very seriously. Below are the security measures we have in place and the responsibilities members have in keeping their own accounts secure:

Members are solely responsible for ensuring that any device used to access Dewi11 is secure and free from malware. Dewi11 is not liable for any losses arising from account access via an infected device or unsecured public Wi-Fi network. Please log out of your Dewi11 account after each session, especially when using a shared device.

Dewi11 maintains a zero-tolerance policy towards all forms of fraud, manipulation and dishonest behaviour. The following activities are strictly prohibited and may result in permanent account closure and legal action:

• Multiple Account Registration: Registering more than one account to claim repeat bonuses or to circumvent restrictions imposed on a previous account.
• Money Laundering: Using the Dewi11 platform to conceal or convert funds derived from illegal activities. Dewi11 cooperates fully with the relevant authorities in investigations related to money laundering.
• Bug Exploitation: Exploiting technical glitches, system errors, or software malfunctions to gain an unfair advantage. Any winnings obtained in this manner will be voided.
• Collusion: Colluding with other players to cheat in a game, particularly in poker or table games where card information can provide an unfair advantage to the parties involved.
• Bonus Abuse: Registering an account using a false identity or another person's information solely to obtain new bonuses.
• Use of Automated Software: Using bots, scripts, or automated software to play or place bets without direct human involvement.
• Threats and Harassment: Threatening, harassing, or behaving abusively toward Dewi11 customer support staff or other members on the platform.

A Dewi11 account may be closed or suspended under the following circumstances:

Voluntary Closure by Member

Members may request the closure of their Dewi11 account at any time by contacting the customer support team via email or live chat. Prior to closure, all real money balances in the account will be processed for withdrawal to the registered payment method, provided there are no outstanding active wagering requirements and no transactions currently in progress.

Closure by Dewi11

Dewi11 reserves the right to close or suspend any account at any time if:

• Member found to be in violation of any terms in this document
• There is evidence or reasonable suspicion of fraud or illegal activity.
• Member fails to submit requested identity verification documents within the specified timeframe
• Account inactive for more than 180 consecutive days
• Member violates the terms of a promotion or bonus programme

In the event of account closure due to a terms violation, Dewi11 reserves the right to forfeit all associated bonus funds and winnings. Original deposit funds not involved in any violation will be returned to the member upon completion of the investigation, subject to applicable legal requirements.

To the fullest extent permitted by applicable Malaysian law, Dewi11 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform, including but not limited to:

• Financial losses resulting from betting or gaming activity on the Dewi11 platform
• Losses arising from technical failures, service disruptions, or scheduled or unscheduled system maintenance
• Losses resulting from unauthorised access to your account that occur beyond Dewi11's control
• Losses resulting from disputed game outcomes where a technical investigation confirms no system error occurred
• Losses arising from delays or failed processing of deposits or withdrawals caused by third parties such as banks or e-wallet operators

The Dewi11 platform is provided on an "as-is" basis without any express or implied warranties. Dewi11 does not guarantee that the platform will be available at all times without interruption, free from errors, or fully protected against cyber threats. Dewi11 will take reasonable steps to address any technical or security issues in a timely manner.

Dewi11 is committed to resolving all disputes amicably, fairly and promptly. If you have any complaint or dispute relating to your use of the platform, please follow the procedure below:

1. Contact Customer Support: The first step is to contact Dewi11's support team via live chat or email at support@dewi11.in, clearly stating your dispute along with relevant details such as the transaction number, date and time of the incident.
2. Internal Review: Our team will investigate your complaint and provide a response within 3 business days. For cases requiring further investigation, we will notify you within 7 business days.
3. Escalation: If you are not satisfied with the first-level decision, you may request an escalation to a higher level of management through the same channel.
4. Final: All decisions made by Dewi11 senior management in any dispute are final and binding on both parties.

For disputes relating to specific game outcomes, Dewi11 will refer to system logs and video recordings (for live casino) as conclusive evidence. These recordings are retained for 90 days and can be accessed for the purposes of a legitimate dispute investigation.

Dewi11 reserves the right to modify, add, amend, or expand any part of these Terms & Conditions at any time. Changes to the terms will take effect once reasonable notice has been given to members through one or more of the following channels:

• Notification email sent to the member's registered email address
• Pop-up notifications upon logging in to the Dewi11 platform
• Announcements on the Dewi11 website homepage
• Push notifications (if enabled on your device)

It is the member's responsibility to ensure that the email address on their Dewi11 account is kept up to date so that all important notices are received. Continued use of the Dewi11 platform after any changes to the terms take effect will be deemed full acceptance of the amended terms. If you do not agree with the changes made, you have the right to close your account before the effective date of those changes.