At Dewi11, your privacy is more than a legal obligation – it is a genuine commitment. This document transparently explains how we collect, use, store, and protect the personal data of all platform members in Malaysia.
Six core principles that guide how Dewi11 handles members' personal data
All personal data and financial information transmitted between your device and Dewi11's servers is encrypted using 256-bit SSL technology – the same security standard used by Malaysia's leading banking institutions, including Maybank and CIMB. No sensitive data can be intercepted during transmission.
Dewi11 has never and will never sell, rent, or share members' personal data with advertisers, marketing companies, or any commercial third party without your explicit consent. Your data belongs to you — we use it solely for the purposes set out in this Privacy Policy and nothing beyond that.
As a Dewi11 member, you have the right to access, correct, transfer or delete your personal data at any time. Submitting a data request is straightforward and can be done through our customer support channels. Dewi11 will process your request within the timeframe prescribed by Malaysia's data protection laws.
Dewi11 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection, processing, and storage practices are designed to meet or exceed the standards set by Malaysian law, giving you concrete legal protection over your personal data.
If you choose to close your Dewi11 account and request data deletion, we will remove all your personal data from our systems within the stipulated timeframe, except for data that must be retained for legal compliance or fraud prevention purposes. We will clearly inform you which data needs to be retained and for how long.
In the unlikely event of a data security breach affecting members' personal information, Dewi11 is committed to notifying affected members within the timeframe required by law, along with the steps being taken to contain the damage and safeguard your data.
By using the Dewi11 platform, you agree to the data collection and usage practices described in this Privacy Policy. We encourage you to read this document carefully to understand your rights and how we protect your personal information as a member of our platform in Malaysia.
Dewi11 is an online sports betting and casino platform serving the Malaysian player community. In the course of providing our services, we collect and process certain personal data from our members. This Privacy Policy is written to inform you clearly and transparently about what data we collect, why we need it, how we use it, and the rights you hold over that data.
Dewi11 takes privacy seriously — not merely because we are required to under Malaysia's Personal Data Protection Act 2010 (PDPA), but because we believe trust is the foundation of our relationship with every member. When you deposit funds into your Dewi11 account using Touch 'n Go eWallet or DuitNow, you are entrusting us with your financial and personal information. We do not take that responsibility lightly.
This Privacy Policy applies to all data collected through the Dewi11 website at dewi11.in, including all pages, features, and services available under that domain. It also applies to data collected via email, WhatsApp, and our other customer support channels.
Dewi11 only collects data that is genuinely necessary to provide our services safely and efficiently. We do not collect excessive data or data unrelated to the operation of our platform. Below are the categories of data we collect, along with an explanation of why each category is required:
This is data you provide directly during the Dewi11 registration process and while using the platform:
When you use the Dewi11 platform, our systems automatically collect certain data for security, service improvement, and legal compliance purposes:
In certain circumstances, Dewi11 may receive data from legitimate third parties, such as identity verification service providers, financial institutions for transaction verification, or regulatory bodies for legal compliance purposes related to anti-money laundering.
Dewi11 uses the personal data collected for specific, legitimate, and transparent purposes. We will not use your data for any purpose other than those stated below without first obtaining your consent:
About Marketing Communications: You may opt out of receiving marketing emails or messages from Dewi11 at any time by clicking the "unsubscribe" link in any email we send, or by contacting our support team. Unsubscribe requests will be processed within 5 business days.
Dewi11 does not sell, rent, or commercialise members' personal data to any third party. However, in the course of operating our platform, there are situations where we need to share data with certain parties for the purposes set out below:
Dewi11 works with carefully selected third-party service providers to help operate our platform. These include:
All third-party service providers are required to comply with strict data security standards and are only permitted to use data received from Dewi11 for the agreed purposes.
Dewi11 may be required to disclose members' personal data to Malaysian government authorities or legitimate investigative bodies when compelled to do so by a court order, warrant, or other valid legal request. In all such cases, we will disclose only the minimum data necessary and will notify the member concerned unless prohibited from doing so by law.
If Dewi11 is involved in any merger, acquisition, or sale of business assets, member data may be transferred as part of that transaction. You will be notified in advance via email and a prominent notice on the platform before any such transfer takes place, and you will be given the option to delete your account if you do not agree with the new terms.
Dewi11 employs a range of technical and organisational measures to protect member personal data from unauthorised access, loss, misuse, alteration, or unauthorised disclosure. The following is an overview of the security measures we have in place:
Dewi11 retains your personal data for as long as your account is active and for a specified period thereafter, depending on legal and operational requirements. In general:
Once the retention period has ended and there is no legal requirement to keep the data, Dewi11 will securely delete or anonymise your personal data.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policies, you as a Dewi11 member hold the following rights over your personal data. Dewi11 fully respects these rights and provides straightforward procedures for you to exercise them:
Overview of data categories by purpose of collection
Dewi11 uses cookies and similar tracking technologies to enhance your experience, keep your login session secure, and analyse how our platform is used. Below are the types of cookies we use and their respective purposes:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and core platform functionality | Session / 30 days | No – required for the platform to function |
| Preference Cookies | Saving your language preferences, display settings, and platform preferences | 1 year | Yes – but it will affect the user experience |
| Analytics Cookies | Helps us understand how members use Dewi11 so we can make continuous improvements | 2 years | Yes – via cookie settings |
| Security Cookies | Detecting suspicious login attempts and protecting accounts from takeover | Session | No – required for security |
You can manage your cookie settings through your internet browser settings. However, disabling essential cookies will affect your ability to use the Dewi11 platform fully, including login and gameplay functions. We recommend keeping essential and security cookies enabled to ensure the best and most secure platform experience.
The Dewi11 platform is intended for adults aged 18 and above only. We do not knowingly target or collect personal data from individuals under the age of 18. This is an absolute red line that cannot be compromised in Dewi11's operations.
If you are a parent or guardian and you become aware that your underage child has provided personal data to Dewi11 or registered an account without permission, please contact our support team at support@dewi11.in immediately. We will take the following steps without delay:
Dewi11 also encourages parents to use parental control software on devices shared with children to prevent unintended access to our platform and other betting sites that are not suitable for minors.
The Dewi11 platform may contain links to third-party websites or services in certain contexts, such as links to game providers or our technology partners. It is important to understand that this Privacy Policy applies solely to the Dewi11 platform and not to any third-party websites you may access through those links.
Dewi11 is not responsible for the privacy practices or content of third-party websites. We strongly encourage you to review the privacy policy of every website you visit, especially before providing any personal information. Third-party websites have their own data collection policies and practices, which may differ from those of Dewi11.
Dewi11 may update this Privacy Policy from time to time to reflect changes in our practices, updates to Malaysian data protection law, or changes to the services we offer. When we make material changes to this policy, we will notify you through:
Your continued use of the Dewi11 platform after such notification constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your Dewi11 account and request deletion of your personal data before the new policy takes effect. Please review this page periodically to stay up to date on how Dewi11 protects your privacy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Dewi11 handles your personal data, we strongly encourage you to reach out to us directly. The Dewi11 privacy and support team is ready to assist you:
We are committed to responding to all privacy-related enquiries within 14 working days. For more complex requests — such as full data access applications or deletion requests — additional time may be required, but we will keep you informed of progress throughout the process.
Effective Date: This Privacy Policy is the current version in effect as of 1 January 2026. Dewi11 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). For any questions regarding your data privacy, please contact us at support@dewi11.in.
How your data is protected from the moment you register to the moment you play
Answers to the most frequently asked questions about privacy and data protection at Dewi11